Refund & Return Policy
At Lushify, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely pleased with your order, we offer a straightforward refund and return process to make things right.
Refunds:
We accept refund requests within 7 days of the delivery date.
To initiate a refund, please contact our customer service team with your order details.
Refunds will be processed back to the original form of payment within 7-14 business days after we receive the returned item(s).
Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Returns:
Items eligible for return must be in their original condition, unworn, unwashed, and with all tags attached.
To initiate a return, please contact our customer service team for a return authorization and instructions.
Returns must be shipped back to us within 7 days of receiving your return authorization.
Once we receive the returned item(s) and verify their condition, we will process the refund or exchange according to your preference.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund or offer an alternative solution.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately with photos of the issue. We will provide a replacement or refund as appropriate.
Final Sale Items:
Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description for details.
Contact Us:
If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure your shopping experience with us is nothing short of exceptional.
Refunds:
We accept refund requests within 7 days of the delivery date.
To initiate a refund, please contact our customer service team with your order details.
Refunds will be processed back to the original form of payment within 7-14 business days after we receive the returned item(s).
Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Returns:
Items eligible for return must be in their original condition, unworn, unwashed, and with all tags attached.
To initiate a return, please contact our customer service team for a return authorization and instructions.
Returns must be shipped back to us within 7 days of receiving your return authorization.
Once we receive the returned item(s) and verify their condition, we will process the refund or exchange according to your preference.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund or offer an alternative solution.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately with photos of the issue. We will provide a replacement or refund as appropriate.
Final Sale Items:
Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description for details.
Contact Us:
If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure your shopping experience with us is nothing short of exceptional.